Who are we?

Corporate Social Responsibility.

We recognize the need to integrate our values and business operations in order to satisfy the expectations of our clients, associates, employees, providers and the community in general. At Babilon, we strive to go beyond the minimum legal requirements, thus creating an environment of sustainability.
All of our practices are based on social and ethical responsibility. Babilon’s Policies are committed to promoting sustainability throughout the entire company. Our objective is to reduce the environmental impact of our activities, and to help our clients, associates, employees and collaborators do the same.
At Babilon, we manage ourselves according to the highest standards of equality, honesty and integrity, with ethical integrity being our greatest strength.

Environmental Responsibility.

Sustainable development is a very important factor in the development of a business. For this reason, Babilon has established an environmental responsibility policy. We are committed to environmental responsibility, and all company personnel have a role to perform to complete this commitment. For this purpose, we have created a series of policies that, even though they may seem simple, can generate a significant impact on our environment. Our policy is the following:

• Use energy efficiently.
• Understand the social and environmental implications of our actions.
• Reduce the need for transportation.
• Promote environmental awareness among the Babilon community.
• Avoid unnecessary waste and encourage appropriate conservation, reusing and recycling the company’s resources.

In practical terms, our measures are divided into two main areas:

Paper

Even though paper continues being necessary for businesses, at Babilon our policy is only to print indispensable documents, all printed documents must be double-sided, or single-sided documents should be reused on the blank side.
Babilon employees must:

• Use recycled paper or print double-sided whenever possible.
• Save paper that was printed single-sided for later use.
• Only print essential documents, or if the document is extensive, read it on the computer unless is constitutes a health or security risk.
• Destroy all confidential documents.
• Ink cartridges for printers, when possible, should be refilled by the manufacturer.

Babilon is committed to achieving greater efficiency in total energy consumption and continually searching for ways to better this efficiency. In particular, Babilon:

• Circulates memos to all employees about energy saving.
• Encourages employees to use these means of saving in their homes.

Traveling

Babilon is committed to the continual development of an environmentally responsible transportation strategy. Our strategy has two distinct elements: firstly, it reduces the need to travel through the advanced use of telecommunications; secondly, it uses a means of transport with the lowest impact possible.
Many Babilon employees work from home, and the majority of in-office employees live close or use public transportation. Babilon carries out most of its business through emails and by phone, reducing the need to travel.
The Babilon team travels using the following means of transportation, listed in order of preference:

• On foot
• Bicycle
• Public transportation
• Motorcycle
• Personal vehicle

Personal Responsibility

Each of our actions represents Babilon, and we must do our best to maintain our company’s good reputation. Each of us must accept the personal responsibility of doing the right thing. Our company counts on it.
The Babilon team must accept the obligation of resisting or avoiding actions that could hurt our clients, our colleagues, or the reputation of the company, and report such actions the moment they occur. Babilon strives to promote an honest and responsible environment.
The highest level of ethical conduct is our commitment, which should be reflected in all commercial activities of the company, including relations with employees, clients, providers, competitors, and government entities.
One of our most valued competitive advantages at Babilon is our reputation for integrity, professionalism and the quality of the work we produce. We must all recognize that our actions form the basis of our reputation, for which our employees and the community in general, should conduct themselves in accordance with the established norms and laws, and avoid any incorrect, or seemingly incorrect, behavior.

Our People

We provide opportunities, harvest talent, develop leaders and award achievements. We think in a team full of individuals with distinct experiences and career paths, working together in an environment of encouragement and stimulate high levels of participation and self-management, resulting in a company with commercial success.
Babilon is committed to diversity and equal opportunities for all. We respect unique characteristics and the perspective of each member, which we use as a basis to grow and improve our business partner and client relations.
Babilon provides equal treatment, without discrimination against race, ethnicity, color, religion, sex, age, nationality or ancestry, physical or mental handicaps, sexual orientation or other distinctions protected by law. This policy applies to our members, job applicants, business representatives and providers.
Babilon strives to be an equal opportunity employer; our policy spans all aspects of employment, from the publication of vacancies, selection and hiring, training and cause for termination. Babilon’s long-term objective is for the composition of our strong workforce to reflect that of the general community.

Fair contracting

It is our duty to ensure that our hiring policy be always fair and coherent, non-discriminatory, and that it comply with local laws, regulations and best practices.
To ensure that these objectives are reached, all personnel involved in the recruiting and selection process are trained to carry out their functions with the highest level of efficiency and justice.
The selection and promotion of our employees is based on transparent procedures, which focus on talent, vocation, performance evaluation, ethical behavior and commitment to the interests and visions of Babilon.

Respect and Dignity

Each of our employees deserve to be treated with fairness, respect and dignity. Babilon employees have the right to work in a harassment, intimidation and abuse free environment, whether that be sexual or of any other nature, such as acts or threats of physical or verbal violence. We do not tolerate degrading physical or verbal conduct toward others.
Harassment includes insults, offensive comments, taunting, hostile electronic communication or any other conduct that could create an intimidating, hostile or offensive atmosphere at the workplace. Aside from what has been mentioned, “sexual harassment” includes unwelcomed sexual advances, requests for sexual favors and other conduct of a sexual nature.

Workplace

We are committed to providing a safe and healthy work environment for our employees. We require all employees to comply with the rules and safety practices, and to take the necessary precautions to take care of themselves and their coworkers.
Babilon recognizes its obligation to comply with health and safety in the workplace. This policy is revised annually and affirms the commitment of the company to provide adequate resources in order to maintain health and safety.
Therefore, Babilon ensures the provision of introduction, training and supervision information to its employees that is necessary to guarantee their safety and health, and that of individuals who are affected by the employees’ actions in the workplace.

Acting for the better of Babilon

At Babilon, we always act after taking the short- and long-term benefits into consideration, never considering personal benefits or by prioritizing friends or family. We follow our vision, standards and company ethics, all to ensure the growth of our business.
Conflicts of Interest.
A conflict of interest occurs when the personal interests of an employee, or the interests of a third party, compete with the interests of Babilon. In this situation, it could become difficult for the employee to act in the best interests of Babilon. Whenever possible, employees should avoid conflicts of interest and stick with the interests of the company of which they are a part.
If a conflict of this nature were to occur, or if an employee were to find themselves facing a situation that could involve a conflict of interest, the employee should speak with their immediate superior and the head of Human Resources, with the aim of resolving the situation fairly and clearly.

Anti-corruption

Babilon is completely against actions related to corruption and other illicit activities. Due to this, we observe and apply fair and transparent business practices to ensure compliance with laws and regulations, preventing bribery or extortion.
Employees, directly or through intermediaries, must never offer or promise an inappropriate personal or financial favor or any type of favor with the aim of obtaining a business or advantage on behalf of a third party.
We do not award, accept or commit to giving gifts, profitable conditions, wages, trips, commissions or any other form of compensation to influence business. Likewise, we do not accept said advantages in exchange for preferential treatment on behalf of third parties, nor do we carry out any other bribery or extortion practice in our relations with clients, providers, governmental representatives or other people or entities with whom we operate.
Employees should take into consideration that offering or accepting inappropriate benefits with the aim of influencing the decision of a third party, could not only result in a request for disciplinary actions by Babilon, but also in the formulation of criminal charges.

Complaint System

At Babilon, we believe that our values are an essential part of the life and culture of the company; therefore, we take any report of illegal practices or inappropriate conduct within our organization very seriously.
This is regulated by our Complaint System, which allows the reporting of any behavior or practice that does not respect the ethics of Babilon.
Babilon employees assume the responsibility of guaranteeing that all employees act with integrity at all times. The employees should report all practices or actions they believe to be inappropriate or even legal to their immediate superiors, or with the head of Human Resources.
All claims must be adequately investigated. Babilon prohibits retaliation against any employee in regards to claims presented in good faith, and protects the rights of the accused.
Sanctions
Non-compliance with this code is subject to disciplinary sanctions. The severity of these sanctions depends on the gravity of the infraction committed. Sanctions range from a written warning to termination of employment. When there is doubt about the violation of the code, the available evidence will be evaluated by Human Resources before the corresponding sanction for the possible infraction is imposed.

Operational Quality

Operational quality defines our identity, our visions, goals, values, and with that, the basic rules of how we operate.
In short, this means:

• Continually developing and improving our quality management with the goal of increasing customer satisfaction.
• Eliminating any and all types of discrimination.
• Promoting equal opportunities for all employees.
• Offering our services with a secure team and being proactive in preventing incidents, errors or failures in the delivery process.
• Protecting our clients from health risks by disposing of waste in a way that is respectful to the environment and in compliance with the law.
• Offering our services at the highest quality of time and form, with the established project characteristics.